Digital accessibility statement

This page aims to present our accessibility policy and define the general accessibility level observed on the website, in accordance with the applicable protocols and regulations. 

What is digital accessibility?

Digital accessibility is a set of standards and best practices covering functional, graphic, technical and editorial aspects.

Digital media (websites, mobile applications, PDF files, etc.) must adhere to particular standards and best practices in order to be accessible by people with disabilities.

For example, an accessible website allows users to:

  • Customize its display via the operating system and/or browser (enlarge or shrink characters, change typography, modify colors, turn off animations, etc.).
  • Browse using assistive technologies such as text-to-speech or Braille.
  • Navigate without having to use a mouse, just a keyboard, switches or a touchscreen.
  • Watch videos and audio content with subtitles and/or transcriptions.
  • And more.

Accessibility Policy

TotalEnergies is committed to make its websites (Internet, intranet, and extranet), its software packages, mobile applications and urban digital infrastructure accessible in accordance with article 47 of French law no. 2005-102 of 11 February 2005.

To this end, it undertakes the following strategy and actions:

The “cstjf-pau.totalenergies.fr” website was designed using the TotalEnergies web factory, which allows multiple websites to be created from a common structure and components.

To achieve the best possible result, accessibility was considered by the teams in charge of functional and graphic design as well as development throughout the creation of this web factory.

In addition, trainings on content accessibility were provided to contributors of sites created using the factory. This is completed by input assistance available from the back office and in the contribution guide published by the Webroom teams.
 

RGAA partial compliance statement

This declaration applies to “cstjf-pau.totalenergies.fr” website.

Compliance Status

The website is partially compliant with RGAA version 4.1.2 (and therefore WCAG 2.1) as a result of the non-conformities listed below.

Test Results

The audit of compliance with RGAA version 4.1.2 performed by Ideance in April 2026 on a sample of the website’s pages reveals that:

  • The global compliance rate is 71,4 %.
    Calculated by dividing the number of compliant criteria by the number of applicable criteria.
  • The average compliance rate is 90,1 %.
    Calculated by averaging the compliance rates for each page.

Non-accessible contents

This website has been carefully developed to comply with accessibility standards.

However, some contents may be inaccessible to some users (using screen reader for example) and some components may not be usable as a result of the non-conformities listed below.

Non-conformities

  • 1.1 - A few images conveying information do not have an alternative text description.
  • 1.2 - A few decorative images are not ignored by assistive technologies.
  • 4.5 - Some videos do not provide audio-description.
  • 4.13 - Some videos or time-based media are not compatible with assistive technologies.
  • 6.1 - A few links are not explicit.
  • 7.1 - A few scripts are not compatible with assistive technologies.
  • 7.4 - A few script-generated context changes are not reported or controllable.
  • 8.6 - A few page titles are irrelevant.
  • 8.7 - Certain language changes are not indicated in the source code.
  • 8.9 - Certain semantic elements are used for presentational effect.
  • 9.1 - Certain contents are not properly structured using heading elements.
  • 9.3 - Certain lists are not properly structured.
  • 9.4 - A few quotes are not properly structured.
  • 10.1 - Certain contents are not formatted using stylesheets.
  • 10.4 - A few texts are unreadable when text size is increased up to 200 %.
  • 10.11 - Certain contents cannot be presented without requiring horizontal scrolling when using a 320px width window.
  • 11.13 - Certain input purposes cannot be deducted and thus used to automatically complete forms with user data.
  • 12.6 - A few content blocks repeated across pages (such as header, navigation, search, main content, or footer) cannot be reached or bypassed.
  • 12.8 - Tab order is inconsistent.
  • 12.10 - Certain keyboard shortcuts using only one key cannot be controlled.

Additional notes

Validity of the generated source code

The generated source code of the site pages is not fully valid according to the specified document type.

However, for the reasons mentioned below, the RGAA criterion 8.2 corresponding to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1 relating to this RGAA criterion 8.2 has been removed from WCAG 2.2 and must be considered as still satisfied with regard to WCAG 2.1 as well as the European standard EN 301 549.

In practice, this criterion no longer has any benefit for accessibility for people with disabilities. Any accessibility problems arising from the invalidity of the generated source code are covered by other RGAA criteria.

Cookies consent manager

“Tealium” cookies consent manager was not fully audited during the process.

However, it has been checked its presence does not have an impact on either use or consultation of the website.

Video player

The “YouTube” video player has not been fully and thoroughly audited.

However, it has been verified that it can be used with various assistive technologies.

Wedia video player

The videos on the site are currently streamed via the Wedia video player. This player has numerous non-compliances that negatively impact the site's compliance rate and accessibility level, despite the efforts made by the “cstjf-pau.totalenergies.fr” site teams to make the site accessible.

This issue has been identified and is being monitored by the WebRoom teams. Work is underway to improve the compliance and accessibility of Wedia players in the long term.

PDF

The PDF files on this website were created by another TotalEnergies entity. Some of them are not accessible. Since the CSTJF Pau team has no control over these PDF files, the team is unable to make them accessible. The team responsible for creating these PDF files have been notified of this issue.

Establishment of this Declaration

This declaration has been established on April 28th, 2026.

Technologies utilisées pour la réalisation du site

  • HTML5,
  • SVG,
  • ARIA,
  • CSS,
  • JavaScript.

Test environment

The webpage tests have been performed through the combinations of the following browser and screen reader:

  • Firefox 149 et NVDA 2025.3.3 sous Windows 11 ;
  • Firefox 149 et JAWS 2025 sous Windows 11 ;
  • Safari et VoiceOver sous macOS 26.3 ;
  • Safari et VoiceOver sous iOS 26.3.

Accessibility checking tools

  • Colour Contrast Analyser,
  • Contrast Finder,
  • Firefox developmet tools,
  • Web Developer (extension Firefox).
  • HeadingsMap (extension Firefox).

Pages du site ayant fait l’objet de la vérification de conformité

Improvement approach

In our continuous improvement approach, we commit to:

  • Complying with all RGAA criteria when designing our new websites and web pages;
  • Improving the existing pages assessed by Ideance, as well as all content currently online.

Feedback & Contact

If you don’t manage to access a content or service on this website, you can contact us by any of the following means, describing your problem:

We commit to replying to you within 10 days.

Avenues of recourse

  1. You have identified one or more violations of digital accessibility regulations on this website (presence of accessibility issues, absence of reporting obligations, etc.).
  2. You have reached out to us to report these issues.
  3. You have not received an adequate response.

In this situation, you have several options:

Contact Arcom

To report one or more violations of digital accessibility regulations, go to the “Report a digital service accessibility problem” page on the Arcom website.

Reach Out to the Defender of Rights

To exercise your rights with regard to accessibility issues you may have encountered:

  • You can contact the regional delegate through the Defender of Rights' Delegates Directory.
  • Alternatively, fill out the Defender of Rights complaint form, selecting “I am a victim of discrimination,” followed by “Private goods and services,” and then “Disability.”
  • Or send a free-of-charge letter (no stamp necessary) by post to the following address:
    Défenseur des droits
    Free answer 71120
    75342 Paris CEDEX 07